First of all, we hope that you and your family members continue to be healthy and safe. Our client’s health along with our employees’ health is of the utmost importance.
The COVID-19 situation is evolving and ever-changing and First National Bank continues to monitor and discuss our response and preparedness. We are continuing to take proactive steps to protect the health and safety of our employees, their families, our clients, and the communities we serve.
As the situation continues to develop, we will be sending regular communication on changes that affect our clients. We are continuing to take proactive measures to exercise our social responsibility as a corporate citizen, in helping minimize the spread of the virus.
First National Bank and Trust is striving to deliver services and support to our clients with as little interruption as possible:
Communication. Our company has invested significant resources toward being a digital workforce. This digital infrastructure allows for our employees to work from anywhere and be available to answer your questions and hold meetings via phone, chat, video conferencing and email. We are redistributing our employee workforce, both within our locations and from home in order to better serve you in a variety of communication channels.
Digital Access. A major way we can effectively deliver uninterrupted service through our digital tools including internet banking and the First National Bank and Trust mobile money app. Our digital tools make it convenient to do your banking from anywhere 24/7, including the ability to check account balances, transfer money and deposit checks. We also have convenient online account opening available through our app and on our website. If you have any questions about these digital tools, visit our Online Education Center to watch video tutorials or contact us at 217-935-2148 or a live chat session via our website.
In-Person Meetings by Appointment. We know that there are some things that just need to be done in person. This may include accessing your safe deposit box, signing loan closing paperwork, dropping off important documents, etc. If you need to meet with us in-person, please give us a call at 217-935-2148 to set up an appointment so we can be ready to serve you. When possible, we are striving to host all meetings on the phone or video conferencing.
Changes to Locations and Hours. First National Bank and Trust will temporarily offer drive-thru services only. Hours will remain the same, view here. Additionally, both ATM locations will continue to remain accessible.
Small Business Resources. https://blog.firstnbtc.com/covid-19-small-business-resources
We are continuing to be as agile as possible and to adjust how to serve you best. First National Bank and Trust is honored to continue to serve you while doing our part to help ‘flatten the curve.’
First National Bank and Trust