First National Bank & Trust Company System Enhancement News
First National Bank & Trust Company is performing a system enhancement beginning the evening of Friday, January 24, 2020. How will this affect our services? Funny you asked! Please see a break down below for each of our most popular services.
Saturday, January 25 Branch Hours: Our branch will be closed on Saturday, January 25 to allow for system testing during the upgrade process. You may see cars in the parking lot as our team members will be onsite assisting with the upgrade but our branches will not be open.
Debit Cards: Clients can use their debit cards all weekend.
Online Banking & Mobile Banking: We will be placing both systems into “Inquiry Only” mode at 3:00 pm CST on Friday, January 24. This means that clients can view online banking but cannot make transactions including transfers, loan payments, external transfers or stop payments. These systems should come out of inquiry only mode the morning of Saturday, January 25.
Clients can continue to use mobile deposit capture without interruption however after 3:00 p.m. on Friday, January 24, the funds will not be included in the available balance until Monday, January 27 at approximately 9:00 am CST.
Effective January 27, 2020 First National Bank & Trust Company will be providing clients with two extra hours to make online banking transfers, loan payments and stop payments. The online banking business day will be moving to 5:00 p.m. from our current cutoff of 3:00 p.m. daily. For our clients who use mobile deposit, deposits may become available up until 4:00 p.m. The current cutoff is 3:00 p.m.
Checkfree Bill Pay & External Transfers (Bank to Bank): Service availability will mirror online banking and cash management availability and should be functional the morning of Saturday, January 25.
Cash Management: Clients will not have access to cash management programs after 3:00 pm Friday, January 24 until Monday, January 27 at 9:00 am.
On a quick side note, more recent check & deposit images (approximately three weeks) will not be available in Online Banking, Mobile Banking or Cash Management immediately the morning of Monday, January 27. Clients will be able to view new images by the end of the day.
Thank you for your patience during this system enhancement and please feel free to call us at 217.935.2148 with any questions or concerns.